Eagle Wing Towing – 24 HR Towing Service Aurora, CO

Essential Guide: How to Call a Tow Truck When You Need Help Fast

Essential Guide: How to Call a Tow Truck When You Need Help Fast

Knowing when and how to call a tow truck can turn a difficult situation into a manageable situation. Whether you’ve got a flat tire or a bigger mechanical problem, understanding the steps to call for help is crucial. Here’s a simple guide to help you find a reliable tow truck service and ensure your safety during vehicle issues.

When to Call a Tow Truck Company

Brian of Eagle Wing Towing loading grey SUV in flatbed tow truck

Evaluate Your Situation

First, evaluate your situation. Call a towing service provider immediately if your car is in a risky spot or causing a hazard. Safety comes first, so if your vehicle is in a precarious position, it’s best to call a professional towing company instead of trying to do it yourself. However, if you have the tools and it’s safe, you might try simple fixes like a jump-start or changing a tire before calling for a tow.

Recognize Vehicle Problems

Next, please be sure to recognize the signs that indicate your vehicle needs professional towing service. Loud bangs or screeching sounds can mean serious issues with your brakes or engine. Leaking fluids are another red flag that should be checked by a professional immediately.

Trouble starting your car, often due to ignition or battery issues, typically requires a tow. Additionally, pay attention to warning lights on your dashboard, as they usually signify major problems that need prompt attention. 

Situations That Require Calling Your Nearest Towing Service Provider

There are specific situations where calling a tow truck is necessary. If you have a dead battery or a flat tire and can’t fix it yourself, it’s time to call for help. An overheating engine also needs professional attention. Running out of gas can be embarrassing, but towing services often offer fuel delivery to get you back on the road. If your car gets stuck in mud or snow, towing services can safely extract your vehicle.

Related Content: How To Prevent Your Car From Getting Towed

When You Need Emergency Roadside Assistance

If your car suddenly breaks down on the road, you might need emergency roadside assistance. This could be due to a variety of reasons, such as running out of gas, a dead battery, or a flat tire. Calling a tow truck can get you and your car safely off the road and to a place where it can be fixed.

You Don’t Have Proper Towing Equipment

You can certainly tow vehicles yourself if you want to avoid the costs of towing. Sometimes, your vehicle might need a flatbed tow truck. This type of tow truck is used when your car needs to be transported without any of its wheels touching the ground. It’s especially useful for vehicles with severe damage or for transporting luxury cars that require extra care.

Your Car Is Stuck In Public Property

If your car is stuck on public property, like a street or a highway, you might need to call a tow truck to move it. Leaving a car in these areas can be dangerous and might result in fines or tickets. You also leave your car to be out in the open at risk of looters and vandalism. Think about how many abandoned cars you see on the side of the highway that have their windows broken and wheels stolen. 

You’re At A Private Property Without Authorization

Parking in the wrong spot on commercial properties can lead to your vehicle being towed. Common places where this can happen include shopping centers, office buildings, restaurants, hotels, hospitals, apartment complexes, schools and universities, malls, gyms, and medical offices.

Each of these locations often has strict parking rules, such as designated spots for customers, employees, residents, or specific uses. Unauthorized parking, especially in reserved or restricted areas, will result in your car being towed. Always pay attention to parking signs and rules, and when in doubt, ask for permission or find designated parking areas to keep your vehicle safe.

You’re Stranded in a Parking Lot

Your car can also be towed from parking lots, especially if it’s left there for too long or parked in a spot where it shouldn’t be. This includes spaces reserved for specific vehicles or those marked as no-parking zones.

Public Parking Garage

If your car breaks down in a public parking garage, you might need a tow truck to get it out. Public garages can have tight spaces and low ceilings, making it difficult to move a disabled vehicle without professional help.

You’ve Had A Minor Accident

Even in a minor accident, your car might need to be towed. If your vehicle is damaged and can’t be driven safely, calling a tow truck ensures it gets to a repair shop without causing further issues.

After an accident, especially if it happens in a busy area, you’ll need a tow truck to clear the accident scene quickly. This helps keep traffic moving and ensures your car gets to the closest auto repair shop or your desired repair location.

You’ve Been Involved In A Major Collision

In the event of a major collision, your car is likely to be severely damaged. A tow truck is necessary to move it from the scene to a repair shop or salvage yard. This helps clear the road and allows you to deal with the aftermath of the accident without worrying about your vehicle.

How to Find a Reliable Tow Truck Service

Ask Friends & Family for Recommendations

Finding a reliable tow truck service is essential to ensure you get the help you need quickly and safely. Start by asking for recommendations from friends and family. Personal experiences can lead you to trustworthy services. Additionally, check online reviews and customer feedback on sites like the Better Business Bureau (BBB) to gauge the reliability of different companies.

Verify The Company’s Credentials

Verify the credentials of the towing company. Ensure they are properly licensed and insured. This protects you from liability in case of damages or accidents during the towing process. Also, check if the drivers are well-trained and certified, as this ensures a higher level of service and safety.

Check Service and Availability

Look into the service range and availability of the company. Beyond towing, many companies offer roadside assistance like jump-starts or tire changes, which can be invaluable in emergencies. Make sure the towing company provides 24/7 service, so you know help is available anytime you need it.

Understand Their Pricing

Understanding pricing is crucial to avoid any surprises. Ask for a detailed cost breakdown and get a written estimate before agreeing to the service. This helps you understand what you’re paying for and avoids hidden fees.

Use Modern Solutions

Modern solutions can also enhance your experience. Some companies use mobile apps for better service management, making the process more convenient. Ensure that the company uses high-quality, well-maintained tow trucks to avoid damage to your vehicle.

What to Provide When Calling for a Tow Truck

Communicate with the Dispatcher

When you call a tow truck service, effective communication with the dispatcher is key to getting prompt and accurate assistance. Start by providing your exact location. Use your car’s GPS or a smartphone app to give precise coordinates and mention any nearby landmarks to help the driver locate you quickly.

Share details about your vehicle, including the make, model, and condition. Inform the dispatcher whether your car is severely or slightly damaged, or if it’s stuck in a particular situation like a ditch. This information helps them prepare the right equipment.

Have your insurance information ready. Provide your policy number and coverage type, which is important for processing any claims or payments related to the towing service. Decide and inform the dispatcher where you would like your vehicle towed—whether it’s your home, the nearest auto shop, or a specific mechanic.

Explain the incident that led to the need for towing. Describe any accidents, vehicle malfunctions, or environmental conditions impacting your car. This helps the dispatcher understand your situation fully and provide the best service.

Preparing your Vehicle for Towing

Safety and Documentation

Before the tow truck arrives, take some steps to ensure safety and documentation. Turn on your hazard lights to signal distress and increase your vehicle’s visibility. For your safety, stay inside your car with the doors locked, especially if you are on a busy road. Document the incident by taking photos from various angles and noting essential details like the time and location. This documentation is crucial for insurance claims.

Vehicle Preparation

Prepare your vehicle for towing. Check the tire pressure and secure any cargo to prevent shifts during towing. Gather necessary items like keys and vehicle documents. Remove any valuables or important documents from your car, as towing companies are not responsible for lost or damaged personal items.

Insurance and Payment

Verify your insurance details and understand the towing charges. Familiarize yourself with the payment methods accepted by the tow truck service and get a receipt detailing the service, time, and charges.

When the Tow Truck Arrives

When the tow truck arrives, maintain a safe distance from its moving parts and follow the tow truck driver’s instructions. Confirm the destination and ensure all preparations are complete before your vehicle is hooked up for towing.

Now Over To You

With this guide, you’re better equipped to handle vehicle breakdowns and know when and how to call for a tow truck. By recognizing vehicle problems, preparing for a tow, and choosing a reliable service, you can reduce the stress of a breakdown. Remember, knowing how to communicate with the tow service and preparing your vehicle are key to a smooth process.

If you’re in Aurora, CO, and need help, call Eagle Wing Towing for fast, reliable service. Stay informed and prepared, and you’ll face fewer problems on the road.

Go to top